Terms and Conditions
Last updated: 23. May 2018
Please read these Terms and Conditions (hereonafter referred to as “Terms”) carefully before using www.koorwood.eu website (hereonafter referred to as “Service”) operated by Galenos OÜ (hereonafter referred to as “KOOR wood”, “us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.
All prices throughout the Service are given in euros.
If you wish to purchase any product or service made available through the Service (hereonafter referred to as “Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
If you are not satisfied with the product(s), you have the right to return them within 14 days from the moment of receiving the product(s) by sending an e-mail to firstname.lastname@example.org along with the order number and your bank account details. We will then provide the details necessary for returning the product(s). We will refund the charge for the products but not the shipping fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Claims Procedure and Warranty
Our products do not have a standard warranty. Each item sold on www.koorwood.eu and under the brand name of KOOR wood is hand finished and may not be identical to commercial materials presented (pictures, videos, media, description etc). Small differences in natural materials looks, finish tone, feel is allowed and not subject to exchange or money back guarantee. If a material or workmanship defect arises with regard to any KOOR wood brand product, and a valid claim is received within a period of 3 months from the date of the original purchase, we will replace the product with a new one.
A valid claim of a defect in either material or workmanship consists of the following information: (i) order number, (ii) date of purchase, (iii) date of receipt of the product, (iv) detailed description of the problem and what might have caused it, (v) sufficient pictures where the problem is clearly visible. The claim must be sent to email@example.com. KOOR wood will leave a claim unsatisfied if it is not valid under these conditions:
(i) tone of the product is not exactly as it was on the picture describing the item, (ii) tone of the product changes with use (iii), product was not properly cared for, (iv) product broke due to negligence of the user, (v) there are no defects visible on the pictures sent by the customer, (vi) customer has not given all the needed information to send a new product.
In the case of receiving a valid claim, KOOR wood will organise the the shipping of the new product to the customer and cover the shipping costs.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (hereonafter referred to as “Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
You may not use as a username the name of another person or entity that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of GALENOS OÜ and its licensors. The Service is protected by copyright, trademark, and other laws of both the Estonia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of GALENOS OÜ.
Our Service may contain links to third-party websites or services that are not owned or controlled by us.
GALENOS OÜ has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that GALENOS OÜ shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may ask for the account to be deleted immediately.
These Terms shall be governed and construed in accordance with the legislative acts of the Republic of Estonia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Liability and Force Majeure
Galenos OÜ and the customer are mutually liable for any damage caused to another party by not complying with the present terms in amount and in cases provided for by the applicable European Union legislative acts.
We are not responsible for the damage incurred to the customer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond our control, and occurrence whereof Galenos OÜ or KOOR wood did not foresee and could not have possibly foreseen (Force Majeure).
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Shipping and Delivery
All items ordered from www.koorwood.eu will be shipped no later than 5 days after original order date.
KOOR wood offers worldwide shipping on all orders that fit into INTERNATIONAL MAXI LETTER measurements and weight limit. Please use the shipping calculator on our checkout page to find out a price for shipping to your area.
For shipping across Estonia, we use free shipping with Omniva post service for packages that fit into ESTONIAN MAXI LETTER measurements. Package will arrive to the local post office maximum of 10 days within ordering.
For larger packages or for extra fast delivery customers can choose between Itella Smartpost and Omniva parcel terminals for an extra fee. The parcel will get to your selected terminal in 4-6 days.
Shipping outside of Estonia is arranged by Estonian Postal Service (Omniva). The delivery time inside the EU is 8-10 working days. Worldwide delivery may take up to 3-4 weeks. The parcel will be delivered to your address or the nearest postal office.
Pae 1, Tallinn
VAT nr: EE100678316